Refunds and Returns Policy for 95 South Laundry
Effective Date: January 24, 2024
At 95 South Laundry, we take pride in providing top-notch laundry services to our customers. We understand that sometimes things may not go as planned, and we are committed to ensuring a fair and transparent process for returns and refunds. Please read the following policy carefully.
1. Refund Eligibility
a. Service Dissatisfaction: If you are not satisfied with the quality of the laundry service provided, please contact us within 24 hours of receiving your laundered items. We will assess the situation and, if deemed appropriate, offer a re-service of the items at no additional cost or provide a partial or full refund.
b. Item Loss or Damage: In the rare event that an item is lost or damaged due to our service, please report the issue within 24 hours of receiving your items. We will investigate the matter and provide compensation in accordance with our Damage or Loss Policy.
2. Process for Initiating a Return
To initiate a return, please follow these steps:
a. Contact Customer Support: Send an email to 95southltd@gmail.com or contact us directly at our address: Triple Oak Plaza, Peter Odili-Woji-Akpajo link road, Gbalajam, Woji, Port Harcourt. Please include your order number, contact information, and a detailed description of the issue.
b. Review: Our customer support team will review your return request and may request additional information or photos of the item(s) in question.
c. Resolution: Once your return request is processed, we will provide instructions on the next steps. If a re-service is approved, we will arrange for your items to be collected and re-serviced at no additional cost. If a refund is approved, we will process the refund to your original method of payment within a certain number of days.
3. Fees and Costs
a. Collection and Re-service: If your items are approved for re-service, 95 South Laundry will cover all costs associated with the collection and re-servicing of the items.
b. Refunds: If a refund is approved, it will be processed to the original method of payment. Please note that it may take some time for your bank or credit card company to process and post the refund.
4. Product Requirements
Please ensure that all items sent to us for laundry services are suitable for washing or dry cleaning, as per the care instructions on the item label. 95 South Laundry is not responsible for damage to items that are not suitable for standard laundry processes.
5. Contact Information for Customer Support
For any questions or concerns regarding our Refunds and Returns Policy, please contact us at:
95 South Laundry Triple Oak Plaza, Peter Odili-Woji-Akpajo link road, Gbalajam, Woji, Port Harcourt Email: 95southltd@gmail.com
We are dedicated to ensuring your satisfaction with our services and will endeavor to resolve any issues promptly and fairly.